All orders must be placed by faxed or mailed
purchase order. All sales are net 30 days, prices are subject to change
Upon delivery, visible damage must be reported, at time of
delivery, to the carrier.
Concealed damage must be reported within 72 hours of
receipt of merchandise to the point of shipment.
Shortages must be reported within 48 hours of receipt
All returns must have a return goods authorization number
(RGA#) issued by de la Frontera. (See return policy.)
All non-warranty returns must be returned in their
original carton and in resalable condition. Returns must
be returned “Freight Pre-Paid by sender” and the sender
must assume all responsibility for damages that may occur.
Credit will be issued, minus original shipping charges, two
weeks after satisfactory receipt of the returned product.
(See return policy.)